Legal notice

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

• If you need to cancel or modify your order (such as changing a bit count variant, soldering tip model, or delivery address), contact us immediately at support@makerfix.shop.
• We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
• Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our technical inspectors will examine each item under optical magnification to verify compliance with our return conditions (absence of flux or solder on tips, undamaged bit teeth, scratch-free aluminum handles, and complete original packaging). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

• Check your bank account or credit card statement again.
• Contact your bank or financial institution, as processing times vary before funds officially post.
• If you have completed these steps and still have not received your refund, please contact us at support@makerfix.shop for further assistance.